Privacy Policy

Effective Date: March 11, 2026

At Made Of Milk (available at madeofmilk.in), we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data. This policy is designed to comply with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.

1. Scope of Policy

This policy applies to all products and services provided by Made Of Milk, including but not limited to:

  • Dairy Products (Milk, Paneer, etc.)

  • Sweets & Kulfi

  • Bakery Items

  • Snacks & Namkeen

2. Information We Collect

We collect several types of information to provide and improve our services:

Category

Types of Data Collected

Personal Identifiers

Name, email address, phone number, and delivery address.

Transaction Data

Details about products purchased, order history, and payment status.

Technical Data

IP address, browser type, device info, and usage patterns (via cookies).

Communication Data

Records of interactions with support, feedback, or inquiries.

3. How We Use Your Information

  • Order Fulfillment: To process and deliver your orders across all product categories.

  • Customer Support: To resolve issues and provide assistance.

  • Marketing & Personalization: To enhance your shopping experience and send updates on new launches or promotions (you may opt-out at any time).

  • Legal Compliance: To meet obligations such as tax reporting and food safety regulations.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Processing and history of orders.

  • Meeting legal, accounting, or tax compliance requirements.

  • Resolution of disputes.
    Once the retention period expires, your data will be securely deleted or anonymized.

5. Third-Party Services

Our website integrates services from third-party platforms (e.g., payment gateways, delivery partners, analytics, or marketing tools).

  • These third parties have their own independent privacy policies.

  • Made Of Milk is not responsible for the privacy practices or content of such external services. We encourage you to review their policies.

6. Data Protection & Security

We implement robust industry-standard measures to safeguard your information:

  • Encryption: SSL encryption for all data transmissions.

  • Infrastructure: Use of secure servers and restricted data access for authorized personnel only.

  • Monitoring: Periodic monitoring to prevent unauthorized access, loss, or misuse.

  • Note: While we strive for maximum security, no method of internet transmission is 100% secure.

7. Your Rights

As a user in India, you have the right to Access, Correct, or Erase your personal data (subject to legal retention requirements), as well as the right to Withdraw Consent for marketing at any time.

8. Consent

By using madeofmilk.in, placing an order, or interacting with our services, you explicitly consent to the collection and use of your information as described in this Privacy Policy.

9. Policy Updates

Made Of Milk reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Continued use of the website after changes constitutes acceptance of the revised policy.

10. Contact Our Grievance Officer

If you have questions regarding this policy, please contact us:

  • Email: care@madeofmilk.in

  • Phone: +91 7381777000

  • Address: 25/26, Udyog Nagar, Kamath Club Lane, Off SV Rd, Goregaon West, Mumbai, Maharashtra 400104.

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