FAQ's
Welcome to the Made Of Milk FAQ section. Here we have compiled answers to common questions about our dairy products, sweets, bakery items, namkeen, snacks, kulfi, ordering process, delivery, sourcing process, and customer support. If you require further assistance, please contact us at care@madeofmilk.in
What is Made Of Milk?
Made Of Milk is a premium dairy and food brand based in Mumbai, committed to providing fresh and high-quality dairy products, sweets, bakery items, namkeen, snacks, bakery products, and traditional desserts such as kulfi.
What types of products do you offer?
We offer a variety of products, including milk, paneer, dairy products, traditional sweets, bakery items, namkeen, snacks, kulfi, and festive gift hampers.
Where are your products sourced from?
Made Of Milk sources high-quality milk through trusted and quality-controlled channels, including Milk Collection Centres (MCC), approved suppliers with chilling facilities, and direct collection from farmers through village collection centres.
Are your products organic?
We focus on providing natural dairy goodness from carefully sourced milk that is free from harmful pesticides, antibiotics, and synthetic additives.
Is your milk pasteurised?
Yes, all our milk is pasteurised to ensure it is safe for consumption while maintaining its natural taste and nutritional value.
Do your dairy products contain preservatives?
No, our dairy products are prepared without artificial preservatives to maintain natural freshness and quality.
Are your sweets freshly prepared?
Yes, our sweets are freshly prepared using premium ingredients and high-quality dairy products.
What is the shelf life of sweets?
The shelf life of sweets varies depending on the product, but typically ranges between 3 and 30 days when stored properly.
Do you offer bakery products?
Yes, we offer a variety of bakery products prepared using quality ingredients under hygienic conditions.
What is the shelf life of bakery products?
Most bakery products are best consumed within 90 days for optimal freshness.
What type of snacks and namkeen do you offer?
We offer a range of traditional namkeen and savoury snacks prepared using quality ingredients and hygienic packaging.
What is the shelf life of namkeen and snacks?
Namkeen and snack products generally have a shelf life ranging from 10 to 90 days, depending on the specific product.
Do you offer kulfi and frozen desserts?
Yes, we offer traditional kulfi made with high-quality dairy ingredients.
How should kulfi be stored?
Kulfi should be stored in a freezer at -18°C or below to maintain its quality and texture.
Do you offer gift hampers?
Yes, we offer festive and customizable gift hampers that may include sweets, snacks, bakery products, and dairy-based items.
Can gift hampers be customised?
Yes, hampers can be customised depending on the occasion, budget, and product preferences.
Do you offer corporate or bulk orders?
Yes, we accept bulk and corporate orders for festivals, weddings, corporate gifting, and special events.
How can I place an order?
You can place an order directly through our website at madeofmilk.in or through available ordering platforms.
What payment methods do you accept?
We accept credit cards, debit cards, UPI, net banking, and other secure online payment methods. Cash on Delivery may be available for selected locations.
Where do you deliver?
We currently deliver to multiple locations across Mumbai and the surrounding areas. Customers can check delivery availability by entering their pin code on our website.
How long does delivery take?
Delivery times may vary depending on the order timing, product availability, and delivery location. We aim to deliver fresh products as quickly as possible.
What should I do if my order is delayed?
While we strive to ensure timely deliveries, delays may occasionally occur due to traffic, weather conditions, or unforeseen circumstances.
How should I store dairy products like milk and paneer?
Milk and paneer should be refrigerated immediately upon delivery to maintain freshness and safety.
Can I cancel my order?
Orders can be cancelled before they are dispatched. Once the order is out for delivery, cancellation may not be possible due to the perishable nature of food products.
What is your return policy?
Due to the perishable nature of our products, returns or refunds are only available for damaged, incorrect, or poor-quality items.
How long does it take to receive a refund?
Once approved, refunds generally take 5 to 7 business days to reflect in the original payment method.
How are refunds handled for Cash on Delivery orders?
For Cash on Delivery orders, refunds may be processed through bank transfer or store credit, depending on the situation.
Are your products prepared under hygienic conditions?
Yes, all our products are prepared and handled under strict hygiene and food safety standards.
Do you have physical stores?
Yes, Made Of Milk products are available across multiple store locations in Mumbai including areas such as Goregaon, Lokhandwala, Versova, Colaba, Powai and other select locations.
How can I contact customer support?
You can reach our customer support team via email at care@madeofmilk.in or by calling +91 7381777000.
What should I do if I receive a damaged or incorrect product?
Please contact our customer support immediately with your order details and product photos so we can assist you with a replacement or refund if applicable.